Customer Help
Answers to common questions about our products, shipping, bespoke collections and hospitality services.
Frequently Asked Questions
Orders and Shipping
Production and delivery times vary depending on the product. Standard products usually require 3–7 business days for processing. Bespoke or made-to-order products generally require 2–4 weeks for production. Delivery estimates begin after dispatch and vary by destination. See our Shipping & Delivery information for details.
Yes. Nilstar® develops bespoke hospitality textile collections for hotels, restaurants, cafés and commercial interior projects. Minimum quantities and lead times depend on the fabric construction and agreed specification. Explore Trade Enquiries for project discussions.
Yes. Nilstar® delivers to the United Kingdom and selected international destinations. Availability, shipping costs and delivery estimates depend on the destination. See Shipping & Delivery for current information.
Tracking information is provided whenever available after your order has been dispatched. If you need help with an existing order, contact Nilstar® Customer Support and include your order number.
Yes. Nilstar® collections are developed and produced in Türkiye, drawing on generations of textile manufacturing expertise.
Yes. Nilstar® works with hotels, restaurants, cafés, interior designers, upholsterers and commercial project teams on hospitality textile requirements.
Bespoke colours and textile designs can be discussed for suitable projects. Feasibility, minimum production quantities, sampling and lead times depend on the fabric construction and project specification. Contact Trade Enquiries to discuss your brief.
The Nilstar® Digital Verification platform is in development and is not currently available as a live product-verification service. See the Digital Verification page for the current status.
Orders & Customer Support
Returns and Exchanges
Standard products may be returned according to our Refund & Returns Policy. Bespoke products are generally non-returnable.
Please contact us immediately and our team will assist you.
Please notify us within 48 hours and provide photographs of the packaging and products.
Contact Nilstar® through our Contact page or email info@nilstar.co.uk.
Address changes may be possible before dispatch.
Standard orders may be cancelled before shipment. Bespoke orders cannot be cancelled once production has started.
Yes. Trade enquiries are welcome from hospitality professionals, interior designers, upholsterers and furniture makers. Visit Trade Enquiries to discuss a project.
Yes. Nilstar® can discuss bespoke textile collections for suitable projects. Minimum quantities, sampling and production schedules depend on the agreed fabric specification.