Customer Help
Answers to common questions about our products, shipping, bespoke collections and hospitality services.
Frequently Asked Questions
Orders and Shipping
Production and delivery times vary depending on the product. Standard items usually ship within 3–7 business days, while bespoke orders may require additional production time.
Yes. NILSTAR specializes in bespoke hospitality textiles developed for hotels, restaurants, cafés and interior projects.
Yes. We currently deliver to the United Kingdom and selected international destinations.
Tracking information is provided whenever available once your order has been dispatched.
Yes. Our collections are developed and produced in Türkiye using modern weaving techniques and generations of textile expertise.
Yes. Hospitality projects are one of our primary areas of expertise.
Yes. We welcome bespoke projects and custom textile developments.
Selected NILSTAR collections may support Digital Verification in the future.
Orders & Customer Support
Returns and Exchanges
Standard products may be returned according to our Refund & Returns Policy. Bespoke products are generally non-returnable.
Please contact us immediately and our team will assist you.
Please notify us within 48 hours and provide photographs of the packaging and products.
You may contact our team through the Contact page or by email.
Address changes may be possible before dispatch.
Standard orders may be cancelled before shipment. Bespoke orders cannot be cancelled once production has started.
Yes. Trade enquiries from hospitality professionals and interior designers are welcome.
Absolutely. NILSTAR develops bespoke textile collections for selected projects.