Shipping Policy

Nilstar® prepares and dispatches orders according to the product type, production requirements, order volume and delivery destination. This policy outlines our shipping arrangements for the United Kingdom, the United States and selected international destinations.

Production and Processing Times

Some Nilstar® products are made to order or produced in limited quantities. Production and processing times vary by product and order volume.

• Standard products: 3–7 business days.
• Bespoke or made-to-order products: 2–4 weeks.
• Large hospitality projects: Production and dispatch schedules are confirmed according to individual project requirements.

Production and processing times are separate from shipping transit times.

Delivery Destinations

Nilstar® currently delivers to the United Kingdom, the United States and selected international destinations.

If your country is not available at checkout, please contact our team with your delivery address and order details to discuss possible shipping arrangements.

Shipping Methods and Costs

Orders are shipped using courier and freight services selected according to parcel weight, dimensions, order volume and destination.

Available shipping methods may include Standard and Express delivery, depending on the destination and service availability.

Shipping costs are calculated at checkout where available. Large hospitality projects, bulk orders and bespoke shipments may require a separate shipping quotation.

Estimated Delivery Times After Dispatch

Our target delivery times for the United Kingdom and the United States are:

• Express delivery: 3–5 business days.
• Standard delivery: 7 business days.

For European destinations and other international locations, estimated delivery times depend on the destination, selected carrier and shipping service. Please contact us if you require a delivery estimate before ordering.

All delivery times are estimates after dispatch and are not guaranteed. Customs clearance, carrier operations and other circumstances outside our control may affect delivery.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, clearance fees or other charges imposed by the destination country.

Responsibility for these charges depends on the applicable arrangements for the order. Customers should check any potential import charges before placing an international order.

Order Tracking

Tracking information is provided whenever available after an order has been dispatched.

For questions about an existing shipment, please contact our team and include your order number.

Damaged or Incorrect Deliveries

Please inspect your order upon delivery.

If your order arrives damaged, defective or incorrect, contact Nilstar® as soon as possible, ideally within 48 hours of delivery. Include your order number, photographs of the packaging and affected products, and a description of the issue.

We will review the matter and advise you on the appropriate next steps. This reporting request does not limit any statutory rights you may have under applicable law.

Shipping FAQs

How long does delivery take in the UK?

Express delivery is estimated at 3–5 business days, while Standard delivery is estimated at 7 business days after dispatch. Production and processing times are additional.

How long does delivery take in the United States?

Our target delivery times are the same as for the UK: 3–5 business days for Express and 7 business days for Standard delivery after dispatch. Actual transit times depend on carrier availability, the destination and customs clearance.

How long does a standard order take to prepare?

Standard products generally require 3–7 business days for production or processing. Shipping time begins separately after dispatch.

How long do bespoke orders take?

Bespoke and made-to-order products generally require 2–4 weeks for production. Large hospitality projects are scheduled individually.

Do you ship internationally?

Yes. Nilstar® ships to the UK, the US and selected international destinations. Availability and delivery estimates depend on the destination and shipping service.

Can you arrange shipping for a large hospitality project?

Yes. Contact our trade team with your project quantity and delivery destination to request a tailored shipping quotation.

Contact Nilstar® About Delivery

For delivery enquiries or special shipping arrangements, email info@nilstar.co.uk or visit our contact page.

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