At NILSTAR, we carefully prepare and deliver our products to ensure they arrive safely and in perfect condition.
Production & Processing Time
Many NILSTAR products are made to order or produced in limited quantities. Production times may vary depending on the product and order volume.
- Standard products: 3–7 business days.
- Bespoke or made-to-order products: 2–4 weeks.
- Large hospitality projects: subject to project requirements.
Delivery Destinations
We currently deliver to the United Kingdom and selected international destinations. Additional shipping locations may be available upon request.
Shipping Methods
Orders are shipped using trusted courier and freight services depending on the size, weight and destination of the order.
- Parcel delivery services.
- Road freight services.
- International shipping partners.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, order size and delivery method.
For large hospitality projects and bespoke orders, shipping quotations will be provided separately.
Delivery Times
- United Kingdom: 3–10 business days after dispatch.
- European destinations: 5–15 business days.
- International destinations: delivery times may vary.
Customs & Import Duties
International customers may be responsible for customs duties, import taxes or local charges imposed by their country.
Order Tracking
Tracking information will be provided whenever available after your order has been dispatched.
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery and provide photographs of the package and products.
Contact Us
For delivery enquiries or special shipping arrangements, please contact us:
Email: info@nilstar.co.uk
Website: www.nilstar.co.uk