Last Updated: June 2026
Welcome to NILSTAR. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before purchasing our products.
1. General Information
NILSTAR provides bespoke hospitality textiles, decorative products and custom textile collections for residential, hospitality and commercial projects.
2. Products
We make every effort to ensure that product descriptions, images and specifications are accurate. However, slight variations in colour, texture, size or appearance may occur due to the nature of textile products and digital displays.
3. Bespoke and Made-to-Order Products
Many NILSTAR products are custom-made or produced specifically for individual customers or projects. Such products may include customised dimensions, colours, designs or specifications.
Once production has commenced, bespoke or made-to-order products cannot be cancelled, returned or refunded except in cases of manufacturing defects.
4. Pricing
All prices displayed on the website are subject to change without prior notice. Prices do not include import duties, customs charges or local taxes unless otherwise stated.
5. Payment
Payment must be completed before orders are processed. Secure payment providers are used to process transactions.
6. Shipping & Delivery
Estimated delivery times are provided for guidance only. Delivery schedules may vary depending on production requirements, shipping carriers and destination countries.
NILSTAR is not responsible for delays caused by customs procedures, shipping providers or circumstances beyond our control.
7. Returns & Refunds
Returns and refunds are governed by our Refund & Returns Policy. Customers should review this policy before placing an order.
8. Intellectual Property
All website content, product designs, images, graphics, text and branding are the property of NILSTAR and may not be copied, reproduced or used without written permission.
9. Product Images
Product images are intended to provide a representation of the product. Due to lighting conditions, screen settings and textile characteristics, slight variations may occur.
10. Limitation of Liability
NILSTAR shall not be liable for indirect, incidental or consequential damages arising from the use of our products or website.
11. Privacy
Personal information is handled in accordance with our Privacy Policy.
12. Changes to Terms
NILSTAR reserves the right to update these Terms & Conditions at any time without prior notice.
13. Contact Information
For any questions regarding these Terms & Conditions, please contact us:
NILSTAR
Email: info@nilstar.co.uk
Website: www.nilstar.co.uk